Refund policy
Every print we sell is produced individually, just for your order — nothing sits in a warehouse waiting. Because each piece is printed especially for you, we're not able to offer returns for change of mind. What we can promise is this: if anything is wrong with your order, we'll put it right.
Our 30-day quality guarantee If your print arrives damaged, misprinted, or defective — or doesn't arrive at all — contact us within 30 days of delivery (or the estimated delivery date, if the order is lost) at thechristianartcompany@gmail.com. Please include your order number and a photo of the issue where possible. We'll send a free replacement or issue a full refund, whichever you prefer. You won't need to post the damaged item back.
How to make a claim
- Email thechristianartcompany@gmail.com with your order number.
- Describe the issue and attach a photo if you can.
- We'll reply within 1–2 business days and sort it from there.
Refund timing Approved refunds are issued to your original payment method. Depending on your bank or card provider, funds typically appear within 5–10 business days.
Nothing in this policy affects your statutory rights.